Dieffenbacher job portal

for our Service Team of our Wood Business Unit

 

Job description

• Ensuring customer satisfaction with regard to maintaining and increasing plant availability and product quality
• Supporting and advising customers in the office and in the field
• Leading and motivating subordinate employees
• Strategic expansion of the service
• Continuous market analysis
• Designing market-specific concepts
• Optimizing process flows
• Planning customer training courses
• Processing complaints
• Coordinating customer contacts and service calls
• Monitoring and controlling on-site customer service assignments with regard to duration and follow-up measures. 
• Providing logistical and technical advice to the on-site service groups in case of problems and, if necessary, supporting them (product information, warranty, goodwill arrangements).
• Assisting in the creation of service literature: for service manuals, creation of service information, provision of tools, repair and service times. Assist in image selection and design.
• Select and compile repair kits for new products and stimulate further development, if necessary.
• Participation in TEO service
• Traveling nationally in Brazil and Latin America – 30% approximately
• Travel organization

 

Job requirements

• Successfully completed technical apprenticeship or university degree in the field of mechanical engineering or mechatronics ideally commercial understanding
• Comprehensive understanding of service processes, business processes and customer service management
• Professional experience in a similar or the same position
• Analytical and economic thinking
• Interdisciplinary collaboration
• Customer and service understanding as well as good negotiating skills
• Organized and structured way of working
• Experience in leading and motivating staff
• High degree of personal responsibility and initiative
• Empathy
• Goal-oriented and success-oriented approach to work
• Willingness to travel
• Languages English, Portuguese other languages are an advantage

 

Job type

Full time

 

Region

Dieffenbacher, Curitiba, Brazil

 

Your contact person

Peter Rath
Phone: +56 976 528 100
Peter.Rath@dieffenbacher.de

Dieffenbacher do Brasil
Construção de Máquinas e Instalações Ltda.
Rua Heitor Stockler de Franca 396
14th floor, room 1407, Edifício Neo Business
Centro Cívico
80030-030 Curitiba
Brazil

Download the job offer (PDF)

 

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.

for our Service Team of our Wood Business Unit

 

Job description

• Ensuring customer satisfaction with regard to maintaining and increasing their plant availability and product quality
• Carrying out fast, efficient interventions in the event of malfunctions of machines and equipment as well as timely handling of complaints and inquiries from customers
• Maintenance and repair assignments  nationally in Brazil and Latin America
• Service assignments nationally in Brazil and Latin America
• Correspondence with customers and technical customer advice in
  • Maintenance
  • Spare parts inventory
  • Operation of the system
• Carrying out Dieffenbacher Online System services and On-call services
• Weak point analysis
• Create/edit reports, protocols, quality non conformance
• Collaboration and implementation of customer training
• Creation of service aids (tooling equipment, work instructions)
• Traveling nationally in Brazil and Latin America – 50% approximately
• Travel organization

 

Job requirements

• Completed apprenticeship as a mechanical engineering technician or comparable training with several years of professional experience.
• Independent and structured way of working
• Excellent technical and interdisciplinary understanding
• Flexibility in adapting to changing environments
• Quick comprehension, ability to work in a team and commitment
• Willingness to travel
• Languages English, Portuguese other languages are an advantage

 

Job type

Full time

 

Region

Dieffenbacher, Curitiba, Brazil

 

Your contact person

Peter Rath
Phone: +56 976 528 100
Peter.Rath@dieffenbacher.de

Dieffenbacher do Brasil
Construção de Máquinas e Instalações Ltda.
Rua Heitor Stockler de Franca 396
14th floor, room 1407, Edifício Neo Business
Centro Cívico
80030-030 Curitiba
Brazil
 

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.

for our Service Team of our Wood Business Unit

 

Job description

• Ensuring customer satisfaction with regard to maintaining and increasing their plant availability and product quality
• Technical customer advice
• Carrying out fast, efficient interventions in the event of malfunctions of machines and equipment as well as timely handling of complaints and inquiries from customers
• Acceptance and processing of malfunctions, complaints and inquiries
• Preparation of maintenance and repair work 
• Product maintenance
• Weak point analysis
• Correspondence with customers and technical customer advice in
  • Maintenance
  • Spare parts inventory
  • Operation of the system
• Implementation of E-Service (Dieffenbacher Online System)
• On-call service
• Create/edit reports, protocols, QFM
• Maintenance and upgrades on control systems, PLC visualization – drives
• Traveling nationally in Brazil and Latin America  – 50% approximately
• Travel organization

 

Job requirements

• Completed apprenticeship as an electrical engineering technician or comparable training with several years of professional experience
• Independent and structured way of working
• Excellent technical and interdisciplinary understanding
• Flexibility in adapting to changing environments
• Quick comprehension, ability to work in a team and commitment
• Willingness to travel
• Software knowledge (Electrician. Siemens Logic, Allan Bradley, Win CC, InTouch e.g.)
• Languages English, Portuguese other languages are an advantage

 

Job type

Full time

 

Region

Dieffenbacher, Curitiba, Brazil

 

Your contact person

Peter Rath
Phone: +56 976 528 100
Peter.Rath@dieffenbacher.de

Dieffenbacher do Brasil
Construção de Máquinas e Instalações Ltda.
Rua Heitor Stockler de Franca 396
14th floor, room 1407, Edifício Neo Business
Centro Cívico
80030-030 Curitiba
Brazil
 

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.

In the fields of mechanical engineering, electrical engineering and industrial engineering

 

Job description

We regularly offer final academic projects for students in the fields of mechanical engineering, electrical engineering, and industrial engineering.

 

Areas of application

• Design
• Project planning and plant design
• Research and development
• Electrical design
• Production optimization
• Logistics

 

Job requirements

• Student in the fields of mechanical engineering, electrical engineering, or industrial engineering
• Good PC skills
• CAD skills (2D/3D), where applicable
• Communication and team skills
• Initiative
• Independence

 

Job type

Full time

 

Region

Dieffenbacher, Eppingen, Germany

 

Your contact person

Franziska Schwarz
Personnel Specialist
Phone: +49 7262 65 5741
studiumwhatever@dieffenbacher.de

Dieffenbacher GmbH
Maschinen- und Anlagenbau
Heilbronner Straße 20
75031 Eppingen
Germany

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.

In the fields of mechanical engineering, electrical engineering and industrial engineering

 

Job description

We regularly offer internships for students in the fields of mechanical engineering, electrical engineering and industrial engineering.

 

Areas of application

• Design
• Project planning and plant design
• Research and development
• Electrical design
• Production optimization
• Logistics

 

Job requirements

• Student in the fields of mechanical engineering, electrical engineering, or industrial engineering
• Good knowledge of MS Office
• CAD skills (2D/3D), where applicable
• Communication and team skills
• Initiative
• Independence

 

Job type

Full time

 

Region

Dieffenbacher, Eppingen, Germany

 

Your contact person

Franziska Schwarz
Personnel Specialist
Phone: +49 7262 65 5741
studiumwhatever@dieffenbacher.de

Dieffenbacher GmbH
Maschinen- und Anlagenbau
Heilbronner Straße 20
75031 Eppingen
Germany

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.

Duration

One to two weeks

 

Who is eligible for these student internships?

Students from the eighth grade onwards in the Hauptschule (lower-stream German junior high schools) and students from the ninth grade onwards in the Realschule and Gymnasium (upper-stream German junior high schools and German high schools).

 

What types of student internships are there?

We offer internships that last for one to two weeks, except during the summer and Christmas vacations.

What is on offer?

This internship provides students with their first insight into the world of work and the daily routine. The students are also offered special assistance when it comes to making their future career choices. Interns can take the opportunity to recognize their own preferences, interests, and capabilities consciously. Discussions and practical activities allow them to find out more about the professional world and future jobs.

Positions that the interns can learn about are as follows:

• Industrial clerk
• IT specialist in systems integration
• Electronics technician for industrial systems
• Industrial mechanic
• Mechatronics engineer
• Cutting machine operator

 

How do I apply?

The application process, with your preferred date, must take place as early as possible because we have only a limited number of internships available. Application documents must include a covering letter, a brief resumé and the student's last school report.

 

Job type

Full time

 

Region

Dieffenbacher, Eppingen, Germany

 

Your contact person

Nicola Bräumer
Personnel Specialist
Phone: +49 7262 65 5177
ausbildungwhatever@dieffenbacher.de

Dieffenbacher GmbH
Maschinen- und Anlagenbau
Heilbronner Straße 20
75031 Eppingen
Germany
 

Please note that we can only consider attachments in PDF format for e-mail applications. Other formats, such as Word, cannot be accepted due to technical reasons.