Lifetime Service
Benefit from partnership-based lifetime service for maximum plant availability
To keep your wood-based panel plant running efficiently and profitably, you need a strong and reliable service partner at your side. We go the extra mile for you. Our global service team supports you with the right solutions throughout the entire life cycle of your plant: whether it's effective troubleshooting in the event of a malfunction, maintenance measures and service calls to ensure smooth operation of your machines, or optimization of your production processes. Thanks to our personalized lifecycle support and the intuitive digital MyDieffenbacher systems, you get the most out of your wood-based panel plant. Training courses also help you increase your know-how.
With our global service network, we are always close to you
No matter where your plant is located in the world, our global service network is always close to you. Our service branches specialize in the individual markets they serve to provide you with optimal support. We maintain spare parts inventories around the world to ensure fast and import-friendly parts deliveries. For many markets, we also hold critical spare parts for express shipment, which we dispatch for you in the shortest possible time.
Personal lifetime service from a single source
We make it as easy as possible for you to work with our service teams. That's why you have a dedicated contact person on our service team to deal with your concerns, both in day-to-day business and on strategic issues. They keep an eye on your ongoing processes and know your requirements inside out. This enables us to respond to your challenges in the best possible way and to support you with suitable solutions. We use our know-how as an original equipment manufacturer (OEM) to your advantage, for example by checking the compatibility of requested spare parts with the current status of your plant. We will be happy to bundle all the services you require into attractive master service agreements for you.
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