Additionally, Pfleiderer uses MyMessenger, which has completely replaced their email traffic with Dieffenbacher. When sending an email, you need to think carefully about who is the right person to send it to. In MyMessenger, Pfleiderer simply opens a ticket for a specific problem and Dieffenbacher automatically assigns the right contact person. Everyone in the group then has an overview of the ticket and its progress, and can always see who is working on which task. MyMessenger saves Pfleiderer a lot of time. The staff always has their phones with them anyway. So they can access the app anytime, anywhere, and quickly share files or pictures and videos with Dieffenbacher.