24/7 service from experienced Dieffenbacher experts
Customer: Pfleiderer, Baruth (Germany)
As early as 2001, an MDF plant went into operation in Baruth, which has been reliably producing high-quality boards ever since. If unforeseen serious problems occur, the Pfleiderer team can rely on the support of Dieffenbacher’s Tele Engineering Online Service (TEO) and the MyMessenger app.
That’s how we help Pfleiderer get ahead
About every two months, Pfleiderer uses TEO to solve urgent problems such as a non-functioning thickness control. When they call TEO, a Dieffenbacher expert comes online, remotely accesses their system, looks at the problem and comes up with a solution. TEO has a 100% problem-solving rate meaning that Pfleiderer can fix any problem without having a Dieffenbacher service technician on-site. Downtimes become much shorter, saving a lot of time and money. Through TEO, Dieffenbacher can also track plant data over the long term. This enables Pfleiderer to better plan shutdowns and maintenance measures to prevent breakdowns and avoid unplanned downtime.
Additionally, Pfleiderer uses MyMessenger, which has completely replaced their email traffic with Dieffenbacher. When sending an email, you need to think carefully about who is the right person to send it to. In MyMessenger, Pfleiderer simply opens a ticket for a specific problem and Dieffenbacher automatically assigns the right contact person. Everyone in the group then has an overview of the ticket and its progress, and can always see who is working on which task. MyMessenger saves Pfleiderer a lot of time. The staff always has their phones with them anyway. So they can access the app anytime, anywhere, and quickly share files or pictures and videos with Dieffenbacher.